1. Data Controller
- Name: Viajes Tours en Marruecos
- Activity: Tour and excursion agency in Morocco
- Contact: viajestoursenmarruecos@gmail.com
- WhatsApp: +212 671 797 131
2. Data We Collect
We collect the following personal data when you use our website or services:
- Contact data: name, email, phone number, when you voluntarily provide them via the contact form or WhatsApp.
- Browsing data: IP address, browser type, pages visited, visit duration (via analytical cookies).
- Booking data: travel dates, number of people, tour preferences, when you make an enquiry or booking.
3. Purpose and Legal Basis for Processing
We process your data for the following purposes:
- Managing enquiries and bookings — legal basis: performance of contract / legitimate interest.
- Communicating with you via WhatsApp or email to send information about your tours — legal basis: performance of contract.
- Improving our website through anonymous statistical analysis — legal basis: legitimate interest.
- Sending you commercial information about our tours, if you have given explicit consent — legal basis: consent.
4. Cookie Policy
This website uses first-party and third-party cookies to improve the browsing experience:
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| session | Technical | Basic site operation | Session |
| _ga, _gid | Analytical | Google Analytics — visit statistics | 2 years / 24h |
| _fbp | Marketing | Facebook Pixel — if active | 3 months |
You can manage or disable cookies from your browser settings. Please note that disabling certain cookies may affect the functionality of the site.
5. Your Rights
Under data protection regulations, you have the following rights:
To exercise these rights, contact us at viajestoursenmarruecos@gmail.com.
6. Sharing Data with Third Parties
We do not sell or transfer your personal data to third parties for commercial purposes. We may share data with:
- Technology service providers (hosting, email) who act as data processors under confidentiality agreements.
- Local guides and transport providers exclusively for the management of your booked tour.
- Competent authorities when required by law.
7. Data Security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or alteration, in accordance with the current state of the art.
8. Data Retention
We retain your data for as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations. Data from enquiries not converted into bookings is deleted after 12 months.
9. Changes to This Policy
We reserve the right to update this Privacy Policy. We will notify you of significant changes through the website or by email if we hold your contact details.
10. Contact and Exercise of Rights
For any questions about this policy or to exercise your rights:
- Email: viajestoursenmarruecos@gmail.com
- WhatsApp: +212 671 797 131
- Contact form